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Kroc Center Policies

Click on each of the policies below to learn more.

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Kroc Center Policies

Click on each of the policies below to learn more.

Liability Waiver

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property.

Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center. Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

Family Membership Definition

Adults and minor dependents* must reside in the same household. Proof of address is required. All household members 18+ are considered adults, regardless of dependent status. When minor dependents turn 18, the family plan will automatically be upgraded where appropriate, or may require an additional Adult Plan.

*Dependents: children through age 17 ONLY.

Note: membership plans, fees, and policies are subject to change without notice. The Salvation Army Kroc Center has the right to deny or revoke membership and day pass access at any time.

Financial Assistance/Scholarship Program

Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the information desk.

Monthly Payments/
One-time Annual Payment

Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 20th of the current month. Any requested changes must be submitted prior to the 10th of the month in order to be processed for the following month.

Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

Cancellations

Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

Changes

Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Membership downgrades and removal of family members are subject to a $10 change fee. Changes will take effect immediately.

Insufficient Funds Policy

There is a $10 charge for each insufficient funds transaction. This places your membership on hold until payment is received.

Equipment

Free use of athletic equipment including volleyballs & basketballs (collateral required). See the front desk.

Gift Cards

Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

Class and Program Cancellations

Withdrawal from a program or class 7 or more days prior to the start of a program results in a refund, minus any nonrefundable deposits or registration fees. Withdrawal from a program or class 6 or fewer days prior to the start of the program results in a credit on a Salvation Army Kroc Center gift card, minus a $10 administrative fee per class per participant, and any other non-refundable deposits or registration fees. No refunds are granted within 48 hours of program start date.

Group/Personal Coach Policy

Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Personal Group/Individual Coaching & Program Cancellation Policy

Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

Lockers

Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.

Day Pass Policy

A day pass allows general entry into the facility, access to fitness classes and equipment, and participation in open activity times. Children ages 4 months and up require a day pass to use the facility.

Acceptable forms of ID include: driver’s license, passport, or state issued ID card. All adults must present valid identification at each visit. Due to child safety concerns, all persons entering the Kroc Center are required to purchase a day pass, sign a Day Use Agreement, and have their picture taken regardless of their level of participation in the center. Upon their first visit, a minor must have a parent or legal guardian sign the Day Use Agreement; after this is completed, children ages 10+ may be at the Kroc Center without adult supervision in select areas.

Children under 15 years must adhere to age-specific guidelines for different venues. Please see back cover for more information. Everyone must sign a separate waiver in order to utilize the rock wall or the Library/Media Center, and minors must have their waivers signed by a parent/legal guardian. The Kroc Center reserves the right to limit the number of day passes available at any time.

Code of Conduct & Discipline Policy

In order to facilitate positive life experiences while at The Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

  1. Children under the age of 10 must be accompanied in The Kroc Center.
  2. Refrain from the use of foul language, abusive actions, and inappropriate behavior.
  3. Lost membership cards must be reported and replaced within 30 days. There is a $5 fee to replace a membership card.
  4. No one under the age of 13 is allowed in the Fitness Area unless participating in a Kroc Center program or class. Members 13–15 may use the Fitness Area after successfully passing the Smart Start for Teens program.
  5. Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. Proper workout attire is required in fitness area (no street shoes or jeans.) Any clothing, including logos or messages on apparel, must be acceptable in a family setting.
  6. Bicycles, roller blades, skateboards, scooters or pets (excluding service animals) will not be allowed inside the facility.
  7. Alcohol and/or drugs are not allowed anywhere on the premises.
  8. Smoking and/or use of any type of smokeless tobacco are prohibited in the facility and on facility grounds.
  9. Weapons of any kind are not permitted on the premises.
  10. With exceptions to special dietary restrictions, outside food is not allowed at The Salvation Army Kroc Center.
  11. The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.

Safety Information

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

  • Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
  • Salvation Army personnel undergo criminal background checks.
  • Adults accessing the facility may be screened against public sexual offender registry.
  • The Kroc Center maintains video surveillance of the facility 24 hours a day.
  • Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
  • Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children. In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
  • The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

Privacy Policy

It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so.

Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information.

If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.

The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.

USE OF COOKIES

Certain sections of The Salvation Army web sites may use "cookies" to store user information. A cookie is a small string of text that a web site can send to your browser that is intended to enhance your visit. A cookie cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. In general, cookies can securely store a user's ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart.

Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our web site so we can make suitable improvements to our web site and provide you with a better user experience. Our cookies will not provide The Salvation Army with any information not related to our web site. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Notwithstanding any other provision, we may also engage a third party partner for the purposes of recognizing users and delivering them internet-based content and advertisements. We may share information about you with our vendors such as your name, postal address, email, device ID, or other identifier encrypted, hashed or de-identified form. Our vendors also may collect information from you such as your IP address and information about your browser or operating system; may combine our personal and non-personal information about you with information from other data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to http://www.aboutads.info/choices.

RESTRICTIONS ON USE OF MATERIALS

This web site is operated by The Salvation Army, USA. No material from this web site or any web site owned, operated, licensed, or controlled by The Salvation Army may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All trademarks, service marks, and trade names are proprietary to The Salvation Army.

All materials contained on this web site are Copyright ©2017 The Salvation Army or are licensed or otherwise published by The Salvation Army with the permission of the owner of the material. All rights in such materials published with permission of the material's owner are reserved to the respective owners.

Camp Policies

DROP-OFF/PICK-UP PROCEDURES

Drop-off and pick-up occur next to the playground at the following times:

Drop-Off: 8:00 am-8:30 am Pick-Up: 4:30 pm-5:00 pm

Campers must be signed in and out of camp each day by a

Parent/Authorized Adult with a current photo I.D. Children will be released only to those listed on the Camp Waiver form as “authorized to pick-up”. No child is allowed to sign-out of camp by themselves.

A 24-hour notification is needed for late drop-off or early pick-up if the event has been pre-planned. A phone call to the Camp Supervisor in the case of unexpected absence or schedule changes is required.

Consistent late pick-up may be penalized with a late fee.

CANCELLATIONS/REFUND POLICY

Monetary refunds will not be issued unless a Day Camp session is canceled by the Kroc Center or for extenuating circumstances such as death in the family, illness, etc. All refunds require an approval through the Camp Programs Coordinator. If the program is canceled by the Kroc Center, you will be given a full credit or cash refund.

Withdrawal from a program or class 7 or more days prior to the start of camp session: results in a refund, minus a $45 nonrefundable deposits or registration fees. Withdrawal from a program or class 6 days or less prior to the start of camp session: results in a credit on a Kroc Center Gift Card, minus the $45 non-refundable deposits or registration fees.

A refund request form must be completed within one week of cancellation. Refunds placed on gift cards are applicable towards any Kroc Center Program or merchandise and are not redeemable for cash. Please see the current Program Guide for the full cancellation policy.

No credits or pro-rated credits will be issued for partial attendance at a camp or missed days of camp due to illness, behavior issues, or any other reason.

CAMP WAIVER/MEDICAL FORMS

Each camper must have a parent or guardian sign a camp waiver and supply correct and updated medical information in regards to their child(ren). Waiver(s) must be completed and signed prior to camp participation, preferably at time of registration.

MEDICAL PROTOCOL

As a parent, if your child has any special medical needs, please include these with the desired response on the Registration Form. These will include, but are not limited to, any medical or behavioral diagnoses that may affect your child’s experience at camp. Updates can be made throughout the summer based on a case-b-case basis and will be reported directly to the Camp Supervisor. By providing this information, you are providing our staff with the knowledge and ability to provided the best care possible for your child. Please note that there will be no nurse/doctor on-call at The Kroc Center.

POOL AREA/SWIMMING EVALUATIONS

Swim tests to determine ability (for safety purposes) will be conducted on the first day of camp by our Camp Staff. Once ability is established, children will be allowed to participate in designated areas. Appropriate swim attire is required. Counselors will assist children at all times while in the pool and both areas will be fully staffed with trained, certified lifeguards. Children must be at least 48” tall in order to have safe access to the large water slide.

DAY CAMP VISITORS

Any day camp visitors for all children and staff will be required to sign-in, and will be given a name tag to identify the individual as a visitor of Camp Kroc.

LOST & FOUND

Lost & Found items will be kept for a period of two weeks after a session, then donated to the local Salvation Army Thrift Store. Lost & found items is located in the Camp Supervisors Office.

MEDICATION DISTRIBUTION

In the case of medication distribution, parents must complete our Medication Information Form. This releases The Kroc Center from liability for medication that is required for distribution for the health of a child. Medication must be dropped off to the AM Lead in the original prescription container with your child’s name printed on the label and placed in a plastic bag. Medication will be stored in the Camp Supervisor’s office and administered at the time(s) and in the amount designated by the Medication Information Form. Parents must sign out medication at the end of each day and check back in the following day. Any medication not brought in the appropriate container may preclude camp participation for your child on that day.

ILLNESS AND INJURIES

Kroc Day Camp is not designed or equipped to handle ill children. If your camper becomes ill while at Kroc Day Camp, our staff will make your child comfortable in an area away from the other campers. Our staff will then contact you (the parent) or one of the individuals you have authorized to pick up your child. If immediate medical attention is needed or if the severity of an injury cannot be correctly established, parents will be notified immediately. The Emergency Medical System (911) will be activated at the discretion of the Camp Supervisor and/or trained Kroc Staff. If staff are unable to reach parents whose child is in need of immediate medical attention, he/she will be transported to the nearest hospital via ambulance and staff will continue to attempt to contact parents. Parents/guardians will be responsible for all emergency medical care expenses.

QUESTIONS? Please contact the Camp Kroc Coordinator at 503.798.4791 or email [email protected]

Camper Code of Conduct

1. Campers must stay with their age group and be accompanied by a counselor during all camp Kroc activities.

2. Campers must remain with camp Kroc staff members at all times unless checked out by an authorized adult with photo I.D.

3. Camp attendees are expected to respect peers. The Kroc Center Staff and the facility at all times.

4. The use of foul language, abusive actions and inappropriate behavior is prohibited.

5. Alcohol and/or drugs are not allowed anywhere on the premises or at any location where Camp Kroc is taking place.

6. Shirt and shoes must be worn in all areas. Any logos or mes-sages on clothing must be acceptable in a family setting.

7. Bicycles, roller blades, skateboards, scooters or pets (excluding service animals) will not be allowed inside the facility

8. The Kroc Center staff reserves the right to dismiss a camper without a refund who does not meet behavior expectations.

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